TERMS & CONDITIONS

Introduction
This agreement is a legal document which sets out your rights and obligations and those of Francombs Rochester Limited, in relation to the service we provide, the food, drink, and other products that you may purchase through the Francombs website. You must take the time to read and understand this agreement before registering for or making a purchase. You accept that you are entering into a contract with us on the terms of this Agreement. You should be aware that this Agreement may change from time to time, and the revised version in accordance with the information set out below.

Food, drink and other products
The Francombs website may display meal products. These are intended to be reasonably accurate representations of the food. However, Francombs cannot guarantee that the appearance of a meal product will be delivered as a replicate of how it appeared to you on screen; in part, this is dependent upon your computer’s display monitor, the limitations of technology and even how you perceive colour.

Prices & payment of Food
We try as hard as we reasonably can to ensure that the prices quoted for our products are correct. However, if there is an inadvertent mistake in the pricing, we shall not be liable for it. In this event, we may cancel your order and you may be required to make a fresh order at the correct pricing.

The price of any product will be as quoted on our site and may vary from time to time, except in cases of obvious error. Prices include VAT where applicable.

Prices are liable to change at any time, but changes will not affect orders that have been placed and confirmed on the website.

You can pay for your food on the website by using a valid credit or debit card. By placing an order on the website, you agree to us requesting authorisation from your card issuer for the total amount at that point.  Your order may be terminated if we are refused authority for payment or reasonably believe that payment may be refused.

Cancellation of orders
At Francombs we understand that you may need to occasionally cancel an order that you have placed with us. Please note the following cancellation policy. This applies to all orders regardless of how the order was originally placed.

Orders that have been placed with us that are cancelled between 5.00pm on the prior day the order is due and 6.00am on the day the order is due will be charged at 50% of the price of the order.

Orders that are cancelled after 6.00am on the day the order is due will be charged the full price of the order.

Cancellation of orders should be made by email to orders@francombs.co.uk. Phone cancellations are not acceptable.

Intellectual Property
All copyright, trademarks and other intellectual property rights on the website and its content are owned by Francombs.

In accessing the website, you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the written consent of the copyright holder. This excludes downloading, copying and/or printing of pages of the website for personal, non-commercial home use only.

Information we collect about you:
We collect information about you when you:

• visit the Website, and other sites accessible from the Website.
• register with and buy products or services on the Website.
• take part in promotions, competitions,
• contact us by completing the online form(s)

Using your information
Collecting your personal information helps Francombs to better understand what you need from us. We use your information to:

• manage and improve the Website.
• personalize our services to you.
• administer and operate your account.
• process your orders.
• tell you about important changes to the Website and our services.
• understand your shopping behavior to develop and improve our products and services.
• manage promotions and competitions.

Your personal information is safe with us and will never be released to third parties.

Marketing
We may contact you:

• with offers and information about our products or services
• for customer research e.g. to help improve our services

If you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.

Cookie Policy
In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.

What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.

Strictly necessary Cookies
These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality Cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies can also be used to remember changes you      have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising Cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

They are used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Using browser settings to manage Cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

Disclosing your information
We will never disclose your information to anyone outside Francombs except to comply by law.

Other websites
The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Changes to our policy
This policy replaces all previous versions and is correct as of February 2024. We reserve the right to change the policy at any time.

Contacting us
If you have any queries, please contact us at

info@francombs.co.uk

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to

info@francombs.co.uk

If you believe the information, we have about you is incorrect or incomplete, please write or email us and we will correct or update any information as soon as possible.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we collect.

Linking
We may link to other websites which are not within our control. Once you have left any Francombs website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement application to the website in question.

Phishing
Phishing is the name given to attempts to steal personal details and financial account details from a website user. “Phishers” use fake or “spoof” emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, usernames and passwords.

If you do receive such an email or are asked for your password by anyone claiming to work for Francombs, please forward the email or report the incident by email to: info@francombs.co.uk

How to contact us
If you have any questions about our Privacy Policy, please contact us at:

Francombs
Unit 1 Rochester Court
Anthony’s Way
Medway City Estate
Rochester
Kent
ME2 4NW

Disclaimers and limitation liability
The website is provided on an “As is” and “As available” basis without any representation or endorsement made without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, noninfringement, compatibility, security and accuracy.

To the extent permitted by law, Francombs will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.

Francombs makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the website the server that makes it available are free of viruses or anything else which may be harmful of destructive.

Nothing in these Terms and Conditions shall be construed as to exclude or limited the liability of Francombs for death or personal injury as a result of the negligence of Francombs or that its employees or agents.

Changes to website
Francombs reserves the right to:

• Change or remove (temporarily or permanently) the website or any part of it without notice and you confirm that Francombs shall not be liable to you for any such change or removal; and
• Change to these Terms and Conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such change.

Indeminity
You agree to indemnify and hold Francombs and it’s employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Francombs arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.

Invalidity
In the event that any term of this Agreement is held to be invalid or unenforceable, the remainder of this Agreement shall remain valid and enforceable.

Law
This agreement, your food order and all food purchases shall be governed by the laws of England and Wales and subject to the non-exclusive jurisdiction of the English courts.